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  • Where can I meet with you to discuss a bespoke piece?
    We can either meet in Londons Westend or at our Sherwood Jewellery boutique store in Purley, CR8
  • How do I find my ring size?
    You can view our Size Guide here. Alternatively you can always visit our showroom, and our team will be more than happy to assist. If you are unable to visit us, being professionally sized by your local jeweller is always a good option where possible - just ensure to be given a size in UK sizing, as well as an inside diameter measurement of the ring sizer - as these tools can vary between jewellers. Always remember that your hands will be different sizes, so a ring that fits your right-hand ring finger, may not always fit your left hand.
  • How Does The Sizing For Men’s Rings And Signets Work?
    With men’s rings, specifically wedding rings, choosing the right size is very important. We always recommend that our customers get professionally sized where possible, and also specify to the jeweller measuring them what the width and depth of the ring they have selected is. It’s important to allow extra size for wider surface area rings.
  • What Happens If I Order The Wrong Size?
    Due to the item being a bespoke piece, resizing could be possible depending on the setting and design of the ring and will be chargeable.
  • How Long Will It Take To Get My Piece?
    All of our pieces are handmade to order by our small team of jewellers. Production times vary depending on the piece - you can see the specific production time for each piece in the product details. Production times are approximate and are subject to change or delay. We usually advise a 4 week lead time. If you need your piece by a particular date, please make us aware prior to ordering. Please keep in mind that shipping timeframes do not include production time.
  • I Need My Piece In A Hurry, What Can I Do?
    As all of our pieces are made to order, its challenging for us to guarantee an urgent delivery timeframe. The best thing to do is to call our showroom directly on +44 20 8668 0898, to see what we have in stock for immediate delivery, or to discuss your timeframe with our team. We always recommend reaching out prior to ordering to ensure we can fulfill your order within the timeframe you require.
  • Are Your Diamonds Certified?
    All diamonds in our bespoke work are GIA certified, and where listed as a GIA certified feature diamond on an online piece, the stone will come with a GIA certification. Small accent stones and rose cut diamonds do not come with GIA certificates.
  • Can I Return My Bespoke Order?
    As each piece is custom made to order, we are unable to offer refunds. Due to this, please take extra care when selecting your Sherwood piece.
  • Do You Have Any Tips On How To Best Care For My Jewellery?
    A simple way to keep your pieces as clean as possible is to remove them while washing your hands and showering. Instead of cleaning your pieces this actually causes a build-up of soap and the oils from your skin, as they get trapped in the details of your piece, such as under the settings or in the tiny links of your chain, and this build up can attract more dirt and oils later and means that your piece will get much dirtier much faster. You should also always remove them when applying any creams, lotions or perfumes, as these will also create a build-up of sticky, dirt-attracting residue on your pieces. Tips for cleaning your jewellery can also be found here.
  • Can I Send Or Drop Off My Piece For You To Clean?
    We offer complimentary ultrasonic cleaning for all of our pieces however we also offer a full clean, polish and service which can be organised and quoted by our team. For all bespoke and One of a Kind pieces this is a complimentary annual service, which we recommend to ensure the longevity of the pieces - it’s a great opportunity to take advantage of for a special event or occasion, so that you can have your pieces sparkling and looking like new!
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